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Contact Us
You can contact the UniCare State Indemnity Plan by email, in writing, or by telephone
for the following information about your medical benefits:
- general information
- notification of admissions
- notification of outpatient procedures
- preferred vendor information
If you need information about your mental health/substance abuse benefit or prescription drug benefit, click here to find out how to contact the plans that administer these benefits.
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E-mail Us
Contact the Plan via e-mail. We will respond to your inquiry within three business days.
If we need additional information to answer your question, we may need to contact you
by telephone or by mail to obtain this clarification.
Please include the following information with your e-mail:
- name
- street address, city, state and zip code
- daytime telephone number
- date of birth
- Plan ID number (optional)
E-mail the Plan (contact.us@wellpoint.com).
Write to Us
Please direct mail to the following address:
UniCare
Andover Service Center
P.O. Box 9016
Andover, MA 01810-0916
Call Us
Call the Andover Service Center at 1-800-442-9300 to speak
with a customer service representative, Monday through Thursday from
7:30 a.m. to 6:00 p.m. and Friday from 7:30 a.m. to 5:00 p.m. If you are deaf or hard of hearing and have a TDD machine,
contact us on our TDD lines at 1-800-322-9161 or 1-978-474-5163.
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